Frequently Asked Questions
Are bookings required?
Yes. To ensure tour quality and participant safety, each tour has limited space. If a free space exists on a soon to depart walk, then the tour guide may accept a late entry for the tour.
Simply call +61 436 375 734 to check.
What is the maximum booking size?
We cap our tours at ten guests. However, we can accommodate larger groups upon request. If you are travelling in a larger group, just get in touch to organise a private tour or we may be able to arrange multiple tours departing at similar times.
Where can I park my car?
Parking is available nearby, next to the TRC hotel in Margaret Street. This is a short 5-minute walk from our booking office
What do I need to bring with me?
We recommend guests bring the following items:
- sturdy and comfortable closed toe shoes for walking. We do not recommend ‘flip flops/thongs’ for our walks.
- small backpack or bum bag if you wish to carry a drink bottle, camera or personal items.
- drink bottle. It’s a good idea to carry water although both tours have drinking foundation stops. No worries if you don’t have a bottle, we have reusable ones for purchase.
- a sunhat/cap and sunglasses year-round. We offer sunscreen prior to departure but recommend you bring your own if you have special requirements.
- a warm sweater, jumper or jacket. Especially in winter months, and even on sunny days, the winds by our river can be cool.
Do you hire equipment or raincoats?
We have limited quantities of rain jackets that guests are able to hire for a small fee should they wish. On rainy days we offer each guest complimentary use of our umbrellas.
Do I have to have lunch after the tour?
No, lunch is an optional add on for each of our tours but we certainly recommend it! Top off your tour with a dining experience in one of Tasmania’s best restaurants!
When is your schedule updated?
Tour schedules are updated approximately one month in advance. If you would like to secure a time, please book online in advance. If nothing is available via our website, please email us at firstname.lastname@example.org and we’d be happy to arrange additional tours if we are able to accommodate.
Can I smoke during the tour?
All of our tours are non-smoking.
Will I need food?
You are welcome to carry your own snacks on the tour. We do not offer food until the end of the tour. We recommend working up an appetite during the walk for the included sumptuous meal.
Do we still go if it’s raining?
Our tours operate rain, hail or shine. In the rare event it is unsafe to conduct a tour (e.g. due to a severe weather warning or closure of pathways and tracks), we will cancel the tour and provide you the choice of a full refund or to rebook on another tour.
Can you organise a private tour?
We sure can! Please email or call us for more details. email@example.com or +61 436 375 734
Where does the tour end?
The tour starts and finishes at our booking office. This is located at 2 Bridge Road, Launceston, Tasmania, 7250 (above Stillwater Restaurant).
Are there stairs during the tours and are both tours fully accessible to wheelchairs?
Our City and Seaport tour is fully accessible and wheelchair friendly. The Gorge Tour standard route does include some particularly steep inclines and stairs however we do also have a fully accessible option for this tour. Should you prefer this option, please contact us on firstname.lastname@example.org or +61 436 375 734 and we’ll be happy to arrange the fully accessible Gorge Tour for you.
I would like a job as a guide. How do I apply?
We always love to hear from people with the same passion as us. If you have a love for Tasmania that you want to share and think you will add value to our organisation, email us with your CV and a short statement explaining why you would be a great tour guide.
Are there toilets along the way?
Toilets are located at our booking office at the start of the walk. There are also public toilets at some points along each of our walking tours.